Role Summary
As a Technical Solutions Engineer, you’ll work directly with customers to help them successfully implement and use TestZeus. You’ll troubleshoot product issues, guide customers through onboarding, and help them write effective agent-ready scenarios. You’ll use technical depth to diagnose problems and recommend best practices—without being expected to operate as the customer’s QA team or maintain their full test suite.
This role is ideal for someone who likes problem-solving, customer interaction, and building repeatable solutions.
Key Responsibilities
1) Customer issue resolution (primary)
Own incoming customer questions and technical issues: failed runs, unexpected agent behavior, configuration problems, CI/CD integration issues, access/permissions friction.
Investigate using run artifacts (logs, traces, screenshots/video) to isolate root cause.
Provide crisp, actionable guidance:
what happened
likely cause
how to fix it
how to prevent it next time
Escalate platform bugs with clear reproduction steps and strong supporting evidence.
2) Onboarding and enablement (primary)
Guide new customers through setup and their first successful runs:
environment configuration
workspace/project setup
CI integration basics
recommended usage patterns
Run short enablement sessions (live or async) and create repeatable onboarding checklists.
3) Scenario authoring help (supportive, not delivery)
Help customers write scenarios that agents can execute reliably:
reduce ambiguity
improve step structure
add practical checkpoints/assertions
recommend reusable patterns and templates
Help customers debug failing/flaky scenarios by suggesting improvements—without owning ongoing test maintenance for them.
4) Build leverage for scale
Create and maintain troubleshooting guides, FAQs, templates, and “known issues” documentation.
Identify recurring pain points and recommend product improvements (better errors, diagnostics, guardrails).
5) Feedback loop with Product & Engineering
Share trends and customer insights that improve reliability and usability.
Partner with engineering during incidents or regressions to ensure fast customer impact resolution.
What Success Looks Like
Customers get unblocked quickly and can run stable tests reliably.
Faster time-to-first-successful-run for new customers.
Fewer repeated issues through documentation, templates, and product feedback.
High-quality escalations that are easy for engineering to reproduce and fix.
Requirements
2–5+ years in a customer-facing technical role (Technical Solutions / Implementation / Technical Account / Product Specialist in SaaS environments).
Strong debugging fundamentals:
reading logs and run outputs
basic browser devtools literacy
understanding common auth flows (cookies, redirects, SSO basics)
ability to reproduce issues and isolate variables
Comfort with technical tooling and configuration:
APIs basics, JSON, CLI comfort
familiarity with Python or JavaScript is a plus (not mandatory if troubleshooting skills are strong)
Clear written and verbal communication, with a bias for structured problem-solving.
Nice-to-Haves
Familiarity with BDD/Gherkin and scenario design.
Exposure to Playwright/Selenium/Cypress.
Experience supporting CI/CD pipelines (GitHub Actions, GitLab, Jenkins).
Experience with enterprise web apps (Salesforce is a plus).
What This Role Is Not
Not a full-time QA automation role.
Not “writing and maintaining the customer’s complete test suite.”
Not limited to forwarding tickets—you’ll own problems through to outcomes.
Application Process
To apply, please share the following details with us (same format as other roles on the TestZeus careers page):
Your CV
Your Current and Expected CTC
Relevant experience in customer-facing technical roles (and any exposure to testing/automation/agentic systems)
Links to Public Work (e.g., GitHub, Medium, personal website)
📬 Submit all the above to: hiring@testzeus.com
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