Key Responsibilities

1) Trial Enablement & Conversion (Primary)

Help trial users quickly experience the value of TestZeus.

Work directly with customers to:

• Create initial test scenarios from requirements

• Run tests on the TestZeus platform

• Debug failing or unstable tests

• Optimize scenarios for reliable execution

Guide customers through their first successful test runs and help them build confidence in the platform.

Identify blockers during trials and work with customers to resolve them quickly.

Support sales and product teams by helping move customers from trial → successful adoption.

2) Customer Test Execution & Debugging (Primary)

Support customers in running and troubleshooting tests on TestZeus.

Investigate issues using run artifacts such as:

• Logs

• Screenshots

• Videos

• Execution traces

Diagnose common issues including:

• test failures

• environment configuration problems

• authentication flows

• UI changes

• agent behavior inconsistencies

Provide clear explanations to customers:

• what happened

• likely root cause

• recommended fix

• best practices to avoid recurrence

Escalate platform bugs with clear reproduction steps and debugging evidence.

3) Onboarding & Customer Success

Guide customers through onboarding and initial setup:

• workspace/project configuration

• environment setup

• authentication setup

• first test execution

Work closely with customers after onboarding to:

• improve test reliability

• expand test coverage

• debug failing scenarios

This role may involve customer calls, workshops, or occasional site visits.

4) Scenario Authoring & Test Design Support

Help customers design tests that agents can execute reliably.

Support customers in:

• converting requirements into test scenarios

• structuring steps clearly

• adding checkpoints and validations

• improving scenario clarity for agents

Debug flaky or unstable scenarios and recommend improvements.

You will enable customers to write better tests, not own their entire automation suite.

5) Feedback Loop with Product & Engineering

Act as the bridge between real customer usage and the TestZeus product team.

Provide structured feedback on:

• recurring customer issues

• gaps in platform usability

• debugging limitations

• missing diagnostics

Work with engineering to:

• reproduce bugs

• prioritize fixes

• improve reliability of the platform.

6) Build Scalable Customer Enablement

Create reusable assets that improve onboarding and troubleshooting:

• playbooks

• troubleshooting guides

• templates

• best practices

• scenario examples

Identify recurring customer challenges and propose product or workflow improvements.

What Success Looks Like

Customers reach their first successful test run quickly.

Trials convert to paying customers because they see clear value.

Customers run stable tests reliably on TestZeus.

Issues are diagnosed quickly and escalated with high-quality technical context.

Customer feedback helps improve platform reliability and usability.

Requirements

2–5+ years of experience in roles such as:

• QA Engineer

• Technical Solutions Engineer

• Implementation Engineer

• Technical Account Manager

• Developer Support / Product Specialist

Strong debugging skills:

• reading logs and execution traces

• analyzing browser behavior

• isolating root causes

Comfort with web technologies and modern testing environments.

Basic familiarity with:

• APIs

• JSON

• browser debugging tools

• authentication flows (cookies, redirects, SSO basics)

Ability to reproduce issues and clearly communicate solutions.

Strong written and verbal communication skills.

Nice-to-Haves

Experience with test automation frameworks such as:

• Playwright

• Selenium

• Cypress

Familiarity with:

• BDD / Gherkin

• CI/CD pipelines (GitHub Actions, GitLab, Jenkins)

• enterprise web applications

Experience testing Salesforce applications is a strong plus.

Basic scripting experience in Python or JavaScript.

What This Role Is Not

Not a traditional QA role focused on building and maintaining internal test suites.

Not a pure support role that only forwards tickets.

This role owns customer outcomes—from diagnosing issues to helping customers successfully run tests.

Application Process

To apply, please share the following details to hiring@testzeus.com:

• Your CV

• Your current and expected CTC

• Very Important - Run a UI & API test (Preferably on Salesforce) and send the run IDs from TestZeus (as part of the URL)