Role Summary

As a Forward Deployed Engineer (FDE) at TestZeus, you’ll partner directly with customers to get them from “sounds cool” to “it’s running in prod”. You’ll work hands-on in real environments—debugging failed runs, smoothing onboarding, and helping teams author agent-ready scenarios that execute reliably.

You’ll use strong technical judgment to diagnose issues, recommend best practices, and unblock teams fast—without becoming the customer’s QA department or taking ownership of maintaining their full test suite.

This role is for someone who enjoys problem-solving under real-world constraints, thrives in customer conversations, and likes building repeatable solutions that scale across accounts.

Key Responsibilities

1) Customer issue resolution (primary)

• Own incoming customer questions and technical issues (onsite or offsite): failed runs, unexpected agent behavior, configuration problems, CI/CD integration issues, access/permissions friction.

• Investigate using run artifacts (logs, traces, screenshots, video) to isolate root cause.

• Provide clear, actionable guidance:

  • what happened

  • likely cause

  • how to fix it

  • how to prevent it next time

• Escalate platform bugs with crisp reproduction steps and high-signal evidence.

2) Onboarding and enablement (primary)

• Guide customers through setup and their first successful runs (through customer visits):

  • environment configuration

  • workspace/project setup

  • CI integration basics

  • recommended usage patterns

• Run short enablement sessions (live or async) and maintain repeatable onboarding checklists.

3) Scenario authoring support (supportive, not delivery)

• Help customers write scenarios that agents can execute reliably:

  • reduce ambiguity

  • improve step structure

  • add pragmatic checkpoints/assertions

  • recommend reusable patterns and templates

• Help debug failing/flaky scenarios by suggesting improvements—without owning ongoing test maintenance.

4) Build leverage for scale

• Create and maintain troubleshooting guides, FAQs, templates, and “known issues” documentation.

• Identify recurring pain points and recommend product improvements (errors, diagnostics, guardrails).

5) Tight feedback loop with Product & Engineering

• Engineer solutions for customers and internal teams

• Share trends and customer insights that improve reliability and usability.

• Partner with engineering during incidents/regressions to reduce customer impact quickly.

What Success Looks Like

• Customers get unblocked quickly and can run stable tests reliably.

• Faster time-to-first-successful-run for new customers.

• Fewer repeated issues due to better documentation, templates, and proactive guidance.

• High-quality escalations that engineering can reproduce and fix quickly.

Requirements

• 2–5+ years in a customer-facing technical role (Technical Solutions / Implementation / Technical Account / Product Specialist in SaaS).

• Strong debugging fundamentals:

  • reading logs and run outputs

  • basic browser DevTools literacy

  • understanding common auth flows (cookies, redirects, SSO basics)

  • ability to reproduce issues and isolate variables

• Comfort with technical tooling and configuration:

  • APIs basics, JSON, CLI comfort

  • familiarity with Python or JavaScript is a plus (not mandatory if troubleshooting skills are strong)

• Clear written and verbal communication with structured problem-solving.

Nice-to-Haves

• Familiarity with BDD/Gherkin and scenario design.

• Exposure to Playwright/Selenium/Cypress.

• Experience supporting CI/CD pipelines (GitHub Actions, GitLab, Jenkins).

• Experience with enterprise web apps (Salesforce is a plus).

What This Role Is Not

• Not a full-time QA automation role.

• Not “writing and maintaining the customer’s complete test suite.”

• Not limited to forwarding tickets—you’ll own problems through to outcomes.

Application Process

To apply, please share the following details (same format as other roles on the TestZeus careers page):

• Your CV

• Your current and expected CTC

• Relevant experience in customer-facing technical roles (plus any exposure to testing/automation/agentic systems)

• Links to public work (e.g., GitHub, Medium, personal website)

📬 Submit all the above to: hiring@testzeus.com